Understanding How I ‘do’ Business!

Professional & Ethical Conduct

In pursuit of consistent, high professional and industry standards, I set myself the highest boundaries in terms of my service delivery to my clients.  I spent 40 years in the corporate world leading and managing high-performing teams and creating positive working cultures designed to enable people to be the best they could be. 

It takes real leadership to lead by example while encouraging others to build positive work cultures and ethical values that we live and breathe each day.  I walk my talk, with integrity as my true authentic self.

I treat my clients with respect and ask the same from my clients. 

Respecting each other’s cultures, values, ethics and needs is important. 

If at any time I am not the right person to be working with you or our working relationship is being compromised I will discuss this with you and terminate the relationship.

My Values, personal and professional

Honest, Encouraging. Accountable, Respectful, Trustworthy

Confidentiality

With a 30 year  career in Corporate Services and Human Resources I fully incorporate Clients’ need for ‘confidentiality’ 

Client information is handled and stored in line with any legal requirements at State, Federal or Common Law in Australia.

Your personal information is retained confidentially on my booking system unless you expressly request its removal. This is currently secured using Norton Security software license. Notwithstanding unstoppable malware or hacker attacks.

Property and Moral rights

I  retain the moral rights in, and ownership of, all intellectual property that I create, teach or collaborate on unless agreed to share otherwise in advance.

I respect and acknowledge the moral and intellectual copyright of other contributors Intellectual Property where identified.

Fees

All bookings require full payment at the time of booking.

In the event of unavoidable Client ‘emergency’ Cancellation, bookings can be transferred to an agreed Rescheduled Appointment date within
8 weeks of the original appointment booking date.

If you have any reason to feel dissatisfied with my service please do not hesitate to speak directly with me.  No fee refunds for Client ‘no shows’ or once appointment time commences.

Feedback is always welcomed.

In this business, sometimes you might not ‘want’ to hear the truth of your ‘Psyche Essence.’  I cannot change that, I will not just tell you, ‘What you want to hear’ and that is an important part of engaging with me, I communicate in a warm, compassionate, caring manner but I also will not ‘hide’ your truth from you.

It is for you to decide whether you want to listen to it.

I put my heart, soul, time and integrity into every Reading and connection I have with my clients.

Equal Opportunity

I have spent a lifetime in promoting the opportunity for ‘equality’ and equal opportunity and won high acclaim for my employer organizations. 

I will not be influenced in my decisions, actions, or recommendations by issues of gender, race, creed, colour, age, personal disability or any other area identified at law.

Complaints or Concerns Procedure

If, a Client has any reason to feel dissatisfied with my service please do not hesitate to speak directly with me by:

email: psychicmediumperth@bigpond.com

Text or Call : +61 41 115 3872 (please leave a message and I will get back to you ASAP)

‘Free Will’

Always remember that you are the person responsible for your own actions and that you have the freedom of ‘will’ to make your own choices no matter what others may say or think. Honour thyself.

Thank you for your time every journey is an ‘individual ‘soulful’ experience.

Let your light shine x!

Ann-Marie Docherty

Terms of Business, Updated 2 March 2026